2 2 It is important to understand that an employee's . This post originally appeared in my newsletter. These scenarios were generated from real life stories that happened to us or people we know. Prepare for the difficult conversation 6 Nevertheless, three weeks into the semester, a student's cell phone rings and she/he answers it and has a 1 minute conversation Don't be afraid to use humor. Open the conversation. PDF MENTORING SCENARIOS - Lesley Petersen Consulting You will use these as warmups for the rest of the unit. The Scenarios There are 10 scenarios in this handbook. A summary of Douglas Stone, Bruce Patton, and Sheila Heen (1999), Difficult conversations: how to discuss what matters most. Students will be able to establish a safe space for holding difficult conversations. They provide a step-by-step approach to having difficult conversations that includes: Deciphering the underlying structure of every difficult conversation Starting a conversation without defensiveness Listening for the . 5.) Scenario 3: Student with Disruptive Behavior Give specific examples Have specific examples of Elmer's successes in class along with clear and specific examples of ways that Elmer has been disruptive Use thoughtful language when transitioning from discussing strengths to Students will be able to develop a shared understanding of the basic facts surrounding the events in Ferguson. When it comes to handling difficult conversations with employees - whether those be about performance, discipline or personal issues - there are a few steps you can take to avoid the dread of initiating these conversations. Conversations about a child who is struggling in school are stressful for parents and teachers. As a manager, I had no idea how to handle my first disruptive teammate. Saying the right thing •"Not only to say the right thing in the right place, but far more difficult, to leave unsaid Cultivate a learning and feedback culture 4 Encouraging collaboration for continual improvement 4 Establishing a common language for feedback 5 Establishing clear behavioural expectations for staff 5 Step 2. There are also times when it is important not to engage in a difficult conversation and let it go. Strategies to use during conversations with families. Challenge you own assumptions and beliefs. Ask students to switch scenarios with 3 different pairs. Her interpersonal skills and performance need to . Communication: Coaching & Mentoring Staff | VLS By doing so, the teacher will be sure to think the difficult conversation is personal and be blind to the larger impact of their performance. Recognise and manage your emotional state. How to Solve Six Tough Parent Problems | Scholastic The use of role-play in small groups is an important method to help learners cultivate the skills required to engage in nuanced, often difficult conversations with seriously ill patients. Supervisors and managers can also be used in training, meetings, and individual conversations with staff. Ryan has been a difficult student since coming to school in Kindergarten and now in Year 5 his aggressive behaviour to other students and teachers has resulted in Situations Involving Bullying Introduction to Situations Involving Bullying 34 The work environment was becoming less and less psychologically safe; the rest of the team had started to work from home more to avoid being yelled at by her. Subscribe to receive it! Rotate the role of initiator, colleague, and observer. You have grown increasingly frustrated by being shut down when you ask a question. All it takes is good communication skills and a little tact. Tough conversations with colleagues and subordinates are an unfortunate but necessary aspect of leadership. Have the conversation sooner rather than later. For most teachers, leading classroom discussion on difficult topics is a perennial challenge. Having Difficult Conversations with Employees (Scenarios) - Actionable Advice By Stuart Hearn on 28 Jun, 2018 By now, we all know that effective performance management necessitates regular one-to-one check-ins. Difficult conversations often have to happen because better conversations didn't. People need to experience a 4:1 ratio of positive/encouraging interactions to challenging interactions in order to avoid feeling threatened or overly criticized. Bringing Order to Indoor Recess Time. The first "conversation" was not really a conversation at all. conversation, which, at times, annoys others. Scenarios: What would you do in one of the following situations as a new teacher? You might recognise some hedgehog behaviour in your staff: defensive, Scenario 3 - Teacher Documentation 22 III. Open the conversation. Specifically, student-athletes are not equipped to communicate their concerns and often struggle to initiate difficult conversations with coaches, professors, and adminis-trators (Grisham, 2017). Teacher Scenario 3: You have a firm policy against cell phones in class. Sonia Gill outlines two common difficult conversations with parents and three common mistakes that can hinder teachers when trying to resolve sensitive issues. Ask two students (two of the more difficult ones, of course) to role play how you should have handled that situation. It's very unlikely that a teacher will have had any formal training in managing difficult conversations, but it is a really important process to get right. For example, you can use it to practice sales meetings, interviews, presentations , or emotionally difficult conversations, such as when you're . Sarason (1993) notes, when teachers are nurtured as learners, they, in turn, nurture the learners in their classrooms. Culturally Decorate Your Name Tag 4: Decorate your name tag in a way that you identify culturally. When having difficult conversations with teachers, fail to connect how the undesired behavior or lack of performance is affecting building overall and the mission of the district. Spend some time thinking ahead about how you will react to strong emotions. 1. Learning Objectives. Conversations around artifacts help Plan the exchange. It's most useful to help you or your team prepare for unfamiliar or difficult situations. 6.) Handling Difficult Conversations Guidance, Tips and Best Practices. Should the principal simply report back to the parent or facilitate a conversation between the teacher and the parent? "In special education, for example, you work with such a variety of people . Difficult Conversations: How to Discuss What Matters Most A High-Level Summary of the Book by Stone, Patton and Heen Office of Human Resources The Ohio State University 1590 N. High St. Suite 300 Columbus, OH 43201-2190 . For each scenario, there is a boxed section containing 'Key Points'. How to Handle Difficult Conversations with Employees: Ideas and 10 Examples. A conversation implies that at least two people are talking with and listening to each other. Situations Involving Community and Family Scenario 1 - Teacher Public Behavior 25 Scenario 2 - Student Confidentiality 28 Scenario 3 - Teacher Using Position for Personal Gain 31 IV. Present your side of the story. 4. 2 Ingredients of Difficult Conversations Differing Perceptions Tackle personality clashes. Be mindful how you act at office functions. School leadership consultant Edward Gildea talks about the common issues that you may face and how best to approach with them They call it the hedgehog. 3. When I do this, I teach them the skills in the morning and, in the afternoon, I support them approaching a difficult conversation they have ahead of them. teacher doesn't want to talk to students anymore. One literacy event is sharing literacy artifacts. Difficult Teachers Todd Whitaker Indiana State University (812) 237-2904 www.ToddWhitaker.com T-Whitaker@indstate.edu Twitter: @ToddWhitaker . How to Have Difficult Conversations with Parents Communicating Good News and Difficult News to Parents: Addressing Common Challenging Parent-Teacher Scenarios See Pricing off original price! This difficult behavior used to be very infrequent, and her excellent work made up for it. 2. As a special education faculty member, I . Students are splitting up and begin to leverage various communication with the.! 8.) Sonia Gill, an expert in such talk, explains how to make the best of them If you're like some of the school leaders I've met, you'll find difficult conversations tend to come at you from every angle many times a day. Communicating Good News and Difficult News to Parents: Addressing Common Challenging Parent-Teacher Scenarios Jonathan Wolff % COMPLETE $35 Infant Environment Deep Dive Available until . Difficult Conversation #6: Closing a Full Classroom. Nevertheless, three weeks into the semester, a student's cell phone rings and she/he answers it and has a 1 minute conversation Challenge you own assumptions and beliefs. Mursion puts learners in 1:1 training simulations with human-powered avatars to practice difficult and high stakes conversations. Situations Involving Community and Family Scenario 1 - Teacher Public Behavior 25 Scenario 2 - Student Confidentiality 28 Scenario 3 - Teacher Using Position for Personal Gain 31 IV. Role - You will be playing the role of Teacher 1 based on the scenario outlined. Reduce the Need for a Difficult Conversation: Prevent Conflict in the First Place. Making connections with families is crucial when working with students who may show signs of potential communication, behavioral, social, or academic concerns. From parent-teacher conferences to the staffroom, teaching or orientation, a teacher's life is full of challenging verbal communications. Provide an opportunity for preparation. Role play the conversation for the set time limit. Steps to prepare for conversations with families about challenging topics. Here she discusses using Teacher Moments simulations in her class. Soon after I took over this K-3 school, a first-grade boy "stabbed" another child with a pencil during an indoor recess. Investigate complaints/deal with grievances. But, it's always good to reconnect with your intention for having the difficult conversation in the first place. Roleplaying Difficult Conversations. after the initial conversation about the problem with the student? Handling Difficult Conversations Guidance, Tips and Best Practices. There's a variety of topics that may lead to challenging conversations, for example to: Address poor performance or conduct. Nominate a class teacher (This is one of the script card options); 5. In the last post, we examined making connections and . Determine the purpose of the conversation. This is a tricky one. I trained a school leadership team of 7 on how to have more successful difficult conversations. Acknowledgments • Nearly everything in this presentation is lifted . 3. That event, which almost spurred parents to file charges with police authorities, drew my attention to the need to revisit our plans for indoor recess on inclement days. Unlikely Teachers: Finding the Hidden Gifts in Daily Conflict, by Judy Ringer The Magic of Conflict, by Thomas F. Crum Difficult Conversations, by Douglas Stone, Bruce Patton, and Sheila Heen Set a time limit for the role play which allows for a . They provide a step-by-step approach to having difficult conversations that includes: Deciphering the underlying structure of every difficult conversation Starting a conversation without defensiveness Listening for the . Adopt the right approach. Scenario 1: "It's getting out of control" . Recognise and manage your emotional state. This may be challenging when some of your colleagues say things out-of . The questions and conversation-starters in each scenario aim to open the conversation between the mentor and the mentee. 7.) In addition, the first example provided the math teacher with positive, yet very vague feedback about her teaching. mentoring scenarios and identify the types of questions you would or could ask, in your role as a mentor. A teacher is the author of the language arts curriculum for their school. For this to occur, I offer a range of ways for teachers to engage in literacy events. If you listen to your counterpart with edge and training on how to communicate difficult issues (Bolton, 2009; Patterson, 2002). Few, if any, beginning teachers have opportunities to practice how to have "critical conversations" with students before they begin teaching. So, in the nature of imperfection and lessons learned, allow me to offer the following suggestions to help this process: 1. While the thought of having difficult conversations might be daunting , by preparing for them, you'll be confident to handle them in a timely and professional manner. These two different Task Cards variations contain the same scenarios. To make private difficult conversations with teachers scenarios to one another or carry on another meeting with their neighbor t stand anymore! Given that the field of education is generally located as a space to . Engage in the Difficult Conversation (3') with colleague supporting the nature of the teacher in the scenario and the observer noting what he/she see and hears. This includes conversations in which we have to deliver unpleasant news, discuss a delicate subject, or talk about something that . Then think of other scenarios to role play. Managing difficult conversations with your colleagues Dealing with difficult colleagues can be challenging. Difficult conversations are scary because the stakes are high and there is a real cost of failure, raising everyone's defenses. Difficult conversations often have to happen because better conversations didn't. People need to experience a 4:1 ratio of positive/encouraging interactions to challenging interactions in order to avoid feeling threatened or overly criticized. pushing with your words is like pushing with your hands If you "push" with words, you will get push back from your counterpart. You have grown increasingly frustrated by being shut down when you ask a question. When a teacher leaving a school can be a win/win. Use the strategies in Responding to Strong Emotions (found on page 19) to develop a plan. Sheila Conway is the co-director of teacher education at the University of Pittsburgh. Plan the exchange. To be effective, educators utilizing role-play must help learners set realistic goals and know when and how to provide feedback to the learners in a way that . Warren Buffet says, "It takes 20 years to build a reputation and 5 minutes to destroy it.". Read More. Along with the child avatars of different ages and personalities, the program provides scenarios that teachers will encounter with adults. To help you head off potential problems before they arise or successfully deal with them if they do, we've outlined some typical parent-teacher conflicts and paired them with action plans. to keep the conversation going and ways the mentee can finish the mentoring conversation. Download the pdf version of We Have to Talk: A Step-By-Step Checklist for Difficult Conversations. Talking with Parents about Problems. Adopt the right approach. Teacher Scenario 3: You have a firm policy against cell phones in class. DIFFICULT CONVERSATION SCENARIOS Roles and Responsibilities • Initiator—the person to initiate the difficult conversation. Difficult conversations are anything we find hard to talk about with another person. the teacher, he learned that she was on meds from illness (and had prescriptions to prove it). Have the conversation sooner rather than later (Jossey-Bass 2005). Knowing when to expand a conversation - by seeking clarification and gaining . People call in with questions that would be really easy to turn into role… Consequently, the observer's remarks provided no clues Students will be able to acknowledge one another's complicated feelings about race. Having Difficult Conversations with Parents Designed and delivered by: Joyce Odidison, M.A., PCC. Even though the students won't be surprised anymore, they will love it and will learn from the modeled situations. Try not to come out of role for the entire time. A summary of Douglas Stone, Bruce Patton, and Sheila Heen (1999), Difficult conversations: how to discuss what matters most. C. Tensions with School Board 1. The Courageous Conversation Compass13 . When it comes to having difficult conversations with parents there are a few which seem to come up, time after time, school after school: The coupon code you entered is expired or invalid, but the course is still available! Tough Conversations with Parents. pushing with your words is like pushing with your hands If you "push" with words, you will get push back from your counterpart. 8. Leadership is the . Building your own conversational skills is good professional practice. GO!! Your school year is in full swing. but often make the mistake of prolonging or intensifying the problem rather than restricting or resolving it. Once name tags are decorated, participants will Mursion relies on a talented, trained, certified, and diverse team of Simulation Specialists from around the globe to deliver its simulations. How to Call or Contact Parents: Suggestions and Script. With this scenario in mind we can apply the same three questions to the change in behavior we are attempting to put in place to control a few difficult staff Difficult Conversations: To address any issues, you cannot rely on personal confidence and professional experience alone, or the relationship you have with your colleagues. The scenarios are drawn from our book Teacher Talk! "Teachers may also have to have difficult conversations with students — about classroom behavior, for example," said Douglas Stone, co-author of Difficult Conversations and a lecturer on law at Harvard Law School. Situations Involving Bullying Introduction to Situations Involving Bullying 34 How we do it. Scenario Five At a local restaurant on a Friday night while you are having dinner with your family, a parent comes up to your table and begins discussing her child's behavior in your class. After each scenario, ask: "What was the situation?" Point out cultural norms, differences in formality, and useful phrases for each. However, preparing teachers to effectively engage students in these, and other "difficult conversations," is an important unmet need in many teacher preparation programs. Let parents know that for the safety of children and to ensure quality in the classroom, your numbers have reached capacity and the classroom needs to be closed. The Teaching Negotiation Resource Center (TNRC) has a new simulation to help students learn how to successfully engage in difficult conversations over email: Rose Lane . Difficult conversations are scary because the stakes are high and there is a real cost of failure, raising everyone's defenses. Teacher 1 presents a position of low-expectations about certain students in the . Role-playing takes place between two or more people, who act out roles to explore a particular scenario. Refer back to Difficult Conversations: A Self-Assessment. Teacher 1 behaves in a passive-aggressive manner. The Scenario Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian! Take some time to think about how you would respond during difficult conversations. The Program to … Prepare for the difficult conversation (2') All 3 members of the triad prepare. When an incident happens—cheating, back talk, teasing/bullying, fighting, disruptions, etc.—make note of it immediately.It may require you to interrupt your lesson for a minute, but it will spare you some grief later on when you're trying to remember exactly what happened ( I kept a separate notebook in my desk for such occasions). Without an established connection, it may be difficult to address concerns you have about a child. We use these scenarios to practice role playing and confronting racism in conversation Also - You can generate Scenarios from the Yo, is this Racist? Many line managers go into difficult conversations with very good intentions . Provide an opportunity for preparation. Deal with personal problems. Reduce the Need for a Difficult Conversation: Prevent Conflict in the First Place. Here are some tips to get you feeling prepared and in the right frame of mind. Head Start and Early Head Start program staff can use this resource to partner with families. I recently experienced this myself when my . All of this is made more complex when trying to engage in difficult conversations over email, where differing perceptions are exacerbated and clear communication is critical. With a colleague, use the Difficult Conversation Role Play Scenarios to role play how you would engage in the conversations. Virtual world simulation has become widely Resources. That could include practicing having a difficult conversation with a parent or preparing for a teacher-principal conference. Conversation examples and Scripts the scenarios are drawn from our book teacher … 6 coaching examples! . discussion at the end of the role play. If you listen to your counterpart with Determine the purpose of the conversation. But lately her work has deteriorated, and her behavior has become more and more difficult to work with. Both parties may experience feelings of anger, fear, frustration, and confusion, along with a sense of inadequacy, as they try to talk about challenges a child is facing. . 5. 6. How can the strengths you listed calm students and diffuse tension, yet avoid shutting down the conversation? everyone talking at the beginning of the meeting before more difficult conversations are introduced. Difficult Classroom Situations Department TA Training Session September 25, 2009. The authors describe the philosophy and pedagogical approach of an innovative educational program, grounded in principles of relational learning and designed to improve the preparedness of health care professionals for engaging in challenging conversations with patients and families. Background/Context: Recent racial incidents on college and high school campuses throughout the United States have catalyzed a growing conversation around issues of race and racism. SAMPLE SCENARIOS & MANAGER TIP SHEET . With your group members, role play this scenario and discuss its implications for the student, for the teacher, and for the family member. Comfort or reassure someone - for example, if they're going to be made redundant. What to Say Although it is not a requirement for the teacher to be present or lead during activities like large and small group, it is often the case that the teacher takes on this role; whereas in free play or recess teachers may be less available (Innocenti et al., 1986) or children may have fewer opportunities to engage in conversation with teachers . Difficult conversations with parents and family members can be well…difficult. What we do. These conversations exist alongside ongoing concerns about the lack of attention given to race and racism in the official school curriculum. Some questions encourage the mentee to think deeply about 1. There are a number of reasons that make certain conversations difficult and an easy conversation can become a difficult conversation very quickly. . If you've acted in a way that is . Culture is defined in any way you want to define it. Collect the scenario papers back. Most everyone dreads the difficult, challenging conversation. How to Have Difficult Conversations with Parents Available until . The SCF Model™ aims to help the mentee and the mentor get as much value-for-time in the mentoring meeting. Part of the challenge lies in the fact that we never fully know which issues will be "hot buttons" for our students. Read More. Each pair performs a role play for the class. The Leadership Scenarios 1 Conducting difficult conversations 2 Step 1. Scenario 3 - Teacher Documentation 22 III. This video illustrates strategies to address one of the common challenges faced by new principals - handling difficult conversations. For the sake of . Administrators, too, can end up having difficult conversations with all of these audiences. When teacher/student ratios are exceeded in a classroom, kids aren't safe anymore-and volunteers aren't happy. 1. Our end goal as teachers is to support the academic and social growth of our young students so they can go on to build happy lives. How I Handled. Conversations can become heated very quickly, and before long, it can feel like the class is careening out of control. Primary School 1. Laura LeClair % COMPLETE $35 . Find out more and visit. teacher doesn't want to talk to students anymore. Present your side of the story.
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